Frequently Asked Questions

Have a question for us? We make it easy for you to find the answer to frequently asked questions here. Check out the answers we've provided below. If you still need assistance, please feel free to contact our team at 888.288.6500 or via email at


How Does Your Price Match Guarantee Work?

Shop with confidence. We always strive to maintain competitive prices on everything we carry and we will match the regular retail prices at the time of sale for items shipped from and sold by other online retailers. If there is an additional charge for shipping then this must be factored in since we offer free shipping. Also, if we lower the price during the return and exchange period, we will match our lower price, upon request.*

There are some online sales channels that we will not match. We can not match sellers that sell closeouts, discontinued products, seconds, used goods, old inventory, or counterfeit merchandise. The pictures you see of merchandise in those "stores" isn't what you get in nearly all cases. If you have any questions about whether we'll match an online price please give us a call at 888.288.6500 or send us an email to


How Can I Sign Up for Your Newsletters?

When you sign up for email updates, you will receive periodic emails with exclusive money-saving offers and promotions from Please enter your email address here to join our mailing list.

If you no longer wish to receive email newsletters from, you may unsubscribe by clicking the "Unsubscribe" link on any of our emails.


What Forms of Payment Do You Accept?

We accept all VISA, MasterCard, American Express and Discover credit cards. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during checkout.

We also accept PayPal for purchases made within Once you select the PayPal payment method, you will be asked to log in to your PayPal account to complete the transaction. If you do not already have a PayPal account, you may set one up during the checkout process.

Checks and money orders are also accepted. Please send us a note and mail your request together with your payment (Please include the appropriate sales tax for AR, CA, CT, GA, IL, IN, NJ, NY, OR and TN delivery addresses) to:
6621 Bay Circle, Suite 120
Norcross, GA 30071


What Are Your Shipping Charges?

Shipping options are provided at the time of checkout. We offer Standard and Express shipping.

FREE Standard Domestic Shipping:

We offer FREE standard shipping on $50+ orders!

Shipping charges on orders under $50 are calculated based on the amount of the order:
Orders up to $9.99 - Shipping Charge $3.50
Orders from $10.00 – $19.99 - Shipping Charge $4.50
Orders from $20.00 – $49.99 - Shipping charge $6.50
Orders $50.00 and up - Shipping Charge Free

Please allow 5-10 days for delivery of merchandise (Monday through Friday, not including holidays). Standard shipping is available for the Continental U.S., P.O. boxes, APO and FPO addresses only. Please note: Delivery to APO and FPO addresses may take 4-6 weeks. Orders shipped to AK, PR and HI must be shipped by second-day air.

Express Shipping:

If you prefer to receive your merchandise faster, we offer next-day and second-day service. Delivery is Monday through Friday, not including weekends and holidays. Orders placed with expedited service will ship by the next business day, pending credit-card authorization and verification. Next-day and second-day rates will be calculated at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Orders shipped to AK, PR and HI must be shipped by second-day air. Express shipping is not available to APO and FPO addresses.

Large Orders:

In the event an order is especially large, heavy or bulky, additional charges may be incurred to cover these actual shipping costs. One of our Specialty Order Handlers will review your order to determine whether additional charges will apply and will contact you prior to shipping.


How Long Will It Take To Receive My Order? ships most in-stock orders to the U.S. within 1 business day of receipt. Shipping options are provided at time of checkout. Standard shipping rates are FREE.

Next-day and second-day shipping are available. Next-day and second-day rates will be calculated at time of checkout. Orders shipped to AK, PR, VI, Guam and HI must be shipped by second-day air.

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out-of-stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.


How Can I Track My Shipment & Purchase Details/History?

If you signed up for an account during checkout, from this point forward you may view your complete online-purchase history with, as well as tracking all purchases made from 

Track Your Shipment


Will I Need to Pay a Sales Tax When I Purchase an Order?

All orders shipped to Arkansas, California, Connecticut, Georgia, Illinois, Indiana, New Jersey, New York, Oregon or Tennessee addresses will be subject to sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.


Which Shipping Carriers Will Deliver My Purchase?

We determine the most efficient shipping carrier for your order. The carriers we use are United Parcel Service (UPS) and the U.S Postal Service (USPS). Most orders ship by UPS.

The carrier used for Express Shipments is UPS.


Can I Ship Purchases to Multiple Addresses?

We are happy to ship items to more than one address; unfortunately, we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you may enter separate orders on our Web site. We regret any inconvenience and promise to make this easier in the future. Check back soon!


What Is Your Safe Shopping Guarantee?

The Safe Shopping Guarantee protects you while you shop, so you never need to worry about credit-card safety. We guarantee every transaction you make will be 100% secure.

This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.


Can I Return My Purchases?

Yes. Returns are easy and convenient. You may return your purchase within 45 days of purchase for a refund or replacement. Simply contact our Customer Service team at or call us at 888.288.6500 and we'll get you sorted out!

You will receive your credit within 7-10 business days. Sorry, expedited shipping charges are not refundable.


How Do I Contact

For all other inquiries, please use the details below:

  • BY MAIL: 
  • 6621 Bay Circle, Suite 120
  • Norcross, GA 30071
  • Contact Center
  • U.S. 1-888-288-6500
  • Monday - Friday 8am-6pm EST

Contact us via form here.




*Excludes: Special orders, bid pricing, volume discounts, open-box merchandise, sales tax, rebate and free offers, typographical errors, going-out-of-business sales, or discontinued, clearance, obsolete, seasonal, or distressed merchandise of a competitor. Also not covered: shipping or delivery charges, products shipped from or sold by third-party sellers (Marketplace sellers) on websites, and items for sale Thanksgiving Day through Monday after Thanksgiving.