Return policy


You can return most items within 45 days of purchase for full refund of the purchase price and sales tax if applicable, minus the shipping charges. If the return is a result of our error then we will pay for all shipping costs incurred.

Returns for replacement more than 45 days beyond date of purchase will be handled by manufacturer warranty if applicable and will incur a $5.45 handling fee (inclusive of shipping).

There are no refunds for products returned after 45 days from purchase.

To Return or Exchange an item


Call our Customer Service Department between 8am-6pm Eastern Time at 1-888-288-6500 to obtain a Return Merchandise Authorization (RMA). Batteries.com is not responsible for product returned without a RMA.

When returning an item, use a reliable source that confirms delivery (UPS, USPS, etc...). We cannot accept C.O.D deliveries, nor third party billing for returned merchandise. Please note that your original shipping costs will not be refunded for product that is not damaged or defective.

To ensure full credit, all products returned must be in original boxes and packaging, have original UPC codes on the products & packaging, manuals intact and RMA number provided on the return package shipment. If any of the above is not returned with the item, you may be subject to a 15% repackaging fee, which will be determined on a case by case basis by batteries.com.

If a credit is to be issued, please allow 7 - 10 business days from product receipt at our warehouse for credit to be processed.

Ship all packages with RMA # clearly marked on package to:

Batteries.com
2532 AIRWEST BLVD
PLAINFIELD, IN 46168
Telephone 888-288-6500

Returning Damaged or Defective Items


If an item arrives at the designated shipping address defective or damaged, contact our Customer Service Department at 1-888-288-6500 immediately. Please have your order number and item number from your original confirmation email ready.

We inspect all products returned due to damage or defectiveness. Should the battery not be damaged or defective we reserve the right to charge you for original and/or return shipping.

Wrong Product Shipped


If an item arrives that you did not order, contact our Customer Service Department at 1-888-288-6500 immediately, and have your order number and item number from your original confirmation email ready. Batteries.com will make every reasonable effort to assist you in correcting the error.

If the return is due to our error, batteries.com will pay for the shipping costs incurred.

All returns must clearly display Return Merchandise Authorization RMA number supplied by batteries.com Customer Service Department.


Return Policy effective on or after October 1, 2008